Software too complex?

This is just one of those things... Either I am loosing my brain cells from staring at my monitor too long, or the software is simply getting too complex. It's probably both. The most recent challenge came from Adobe Acrobat Professional 7.0. (I am not implying that version 6.0 was much better - as a matter of fact I preordered version 7.0 in hopes of getting some bugs fixed in version 6.0). Don't get me wrong, I love new features, but there is a point where "new features" become hindrance.

We had to create some new forms for our employees to fill out. Our graphics guy designed them in Corel, transferred them to PDF, and authored fields and textboxes to be filled out. Worked great. Then someone noticed that tabbing order was not very logical. By hitting TAB, you go to next available fill-in filed. We are used to moving from left to right, then back to the left on the next line, similar to the letter z pattern. Even though he created the first row, and copied it to create second, and so on, only the first two rows worked properly. Where is the logic here?

Our graphics guy came to me for help in figuring out how to correct the field tabbing order. It certainly seemed like a simple problem. The printed manual was joke. We tried built in help. It was of no help. Searched online. No go. Finally, I just started clicking around and trying different things, until we got it to work. It is really sad that we have to rely on trial and error to solve issues like this. One would think that company like Adobe would be able to design a help system so that a person that does not know the exact search term would still be able to find the answer.

I know from personal experience that writing help files or technical instructions, can present great challenges as new user might not be familiar with lingo, acronyms, etc. Again, if this was some freeware software published by a guy in his spare time, I'd understand, but shouldn't large software publishers (especially ones charging $500 for a software title) held to a higher standard? Don't get me wrong, my point here is not to pick on Adobe, as they are hardly alone...